Shipping & Delivery Policy

How and when you receive what you buy from Zrubix Technologies. Most of it is delivered the moment payment succeeds; one kind of item travels by courier.

1. Delivery at a glance

What you bought	How it reaches you	When
Subscription	Unlocked in your SOP3A account	Immediately
Digital product	Download link by email, and in your account	Immediately, and always within 24 hours
Printed item	Courier, to the address on the order	Printed in 3–5 working days, then 3–7 working days in transit
Workshop or session	Online, or at your site	On the date you and we agree

2. Digital products and subscriptions

Nothing is shipped and there is no delivery charge. When the payment succeeds, access is switched on in the same moment.

A confirmation email goes to the address on the order, with the download link or the account it was added to.
The same items stay in your account, so a lost email is never a lost purchase — sign in and download again.
If nothing arrives within 24 hours, check the spam folder first, then write to support@sop3a.com with the order number. We resend it by hand, usually the same day.
Downloads do not expire and are not limited to one device or one attempt.

3. Printed items

A printed binder is made to order, because it carries your procedures and nobody else has a use for it. That is why it takes a few days before it is even handed to a courier.

Printing and binding: 3–5 working days from the day the order and its contents are confirmed.
In transit: 3–7 working days within India. Remote pin codes can take longer, and the courier decides that, not us.
Tracking: we email the courier name and tracking number on the day it is dispatched.
Charges: any delivery charge is shown at checkout before you pay. There is never a charge added afterwards.
Address: we ship to the address on the order. Tell us before dispatch if it is wrong; after dispatch the courier decides whether a redirect is possible.

4. Where we deliver

Digital products and subscriptions work anywhere in the world. Printed items are delivered within India. If you need one sent outside India, write to support@sop3a.com before ordering and we will quote the actual cost — we would rather tell you the number than surprise you with it.

5. Services and workshops

A session is delivered on the date the two of us agree in writing, online or at your site. We confirm the date, the joining details or the address, and who will attend, at least 48 hours beforehand. Moving or cancelling a date is covered by the Refund & Cancellation Policy.

6. Delays, damage and missing parcels

Running late. If we are going to miss the window above, we tell you before the window ends rather than after.
Damaged on arrival. Send a photograph within 7 days of delivery. We replace it at our cost.
Marked delivered but not received. Tell us and we raise it with the courier. If it cannot be found, we replace it or refund it.
Outside anyone's control. Weather, strikes, a courier hub closure or a public holiday can add days to transit. We keep you told, and section 6 of the Refund & Cancellation Policy still applies if the wait becomes unreasonable.

7. Contact

Anything about a delivery — where it is, when it will arrive, or a change of address: support@sop3a.com, quoting the order number. We answer within 2 working days, Monday to Friday, 10:00–18:00 IST. Other ways to reach us are on the Contact page.