Terms & Conditions

1. Acceptance of terms

By accessing or using SOP3A ("the Service"), provided by Zrubix Technologies ("we", "us", or "our"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Service. If you are agreeing on behalf of an organisation, you confirm you are allowed to bind it.

2. Description of service

SOP3A is a cloud-based platform that enables organizations to create, manage, distribute, and track Standard Operating Procedures (SOPs). The Service includes web applications, mobile applications, a shop, and related tools.

3. User accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information when creating an account. You agree to notify us immediately of any unauthorized use of your account.

• You must be 18 or older to hold an account.
• One person per account. Sharing a login hides who did what, which defeats the point of a procedure record.
• A staff account and a shop customer account are separate systems. Holding one gives you no access to the other.
• If your organisation created your account, its administrators can change or remove your access to it.

4. Plans, orders and payment

• Prices are shown before you pay, in Indian Rupees unless stated otherwise, and include applicable taxes where indicated.
• A subscription renews automatically for the same period until you cancel it. We tell you before the price of a renewal changes.
• Payment is taken through a regulated payment gateway. We never see or store your card or banking credentials.
• If a payment fails we may retry it and, after telling you, suspend access until it succeeds. We do not delete data because of a failed payment.
• An invoice is issued for every payment, to the details you gave us.

5. Refunds and cancellation

When an order or subscription can be cancelled, when money is returned, and how long that takes is set out in full in the Refund & Cancellation Policy, which forms part of these Terms. Delivery times are in the Shipping & Delivery Policy.

6. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Upload or distribute content that infringes on intellectual property rights
• Attempt to gain unauthorized access to the Service or its systems
• Interfere with or disrupt the Service or servers, including by automated load or scraping
• Use the Service to transmit harmful code, viruses, or malware
• Resell, sublicense, or redistribute the Service without our written consent
• Upload personal data about other people that you have no right to share

7. Your content and data ownership

All SOPs, documents, and data you create using the Service remain your property. You may export or delete your data at any time. We do not claim ownership over your content, and we do not use it to train machine-learning models.

By using the Service, you grant us a limited licence to store, process, and display your content solely for the purpose of providing the Service to you — including to your own colleagues, exactly as your administrators configure. That licence ends when the content is deleted.

You are responsible for what you upload: that you are allowed to upload it, and that it is accurate. A procedure that is wrong is a procedure someone will follow.

8. Our intellectual property

The Service, including its design, features, and content, is owned by Zrubix Technologies and is protected by intellectual property laws. Nothing in these Terms transfers any of it to you. Templates and packs you buy are licensed for use inside your own organisation — you may adapt them freely and you may not resell or publish them.

9. Third-party services

The Service relies on third parties — cloud hosting, sign-in providers, messaging for one-time passcodes, payment gateways and couriers. Their own terms govern their part, and an outage at one of them can affect the Service. We choose them carefully and we remain your point of contact when something goes wrong.

10. Service availability and support

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may perform scheduled maintenance, updates, or modifications to the Service. We will make reasonable efforts to notify users of planned downtime. Support is answered by email at support@sop3a.com within 2 working days, Monday to Friday, 10:00–18:00 IST.

11. Suspension and termination

We may suspend or terminate your access to the Service if you violate these Terms, or where the law requires it. Except where a breach is serious or unlawful, we will tell you first and give you a chance to put it right. You may terminate your account at any time by contacting us. Upon termination, your right to use the Service ceases immediately, though we retain your data for a reasonable period to allow for export — see the Privacy Policy.

12. Disclaimers

The Service is provided on an "as is" and "as available" basis. SOP3A helps you write, share and track procedures; it does not certify that a procedure is safe, lawful, or fit for any particular purpose, and it is not legal, medical, or regulatory advice. Those judgements stay with you and your organisation.

13. Limitation of liability

To the maximum extent permitted by law, Zrubix Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount paid by you for the Service in the twelve months preceding the claim. Nothing in these Terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

14. Indemnity

You agree to cover us against claims brought by someone else that arise from your content or from your use of the Service in breach of these Terms. We will tell you promptly about any such claim and will not settle it without asking you.

15. Events outside our control

Neither side is in breach for a delay caused by something genuinely outside its control — an internet or power failure, a provider outage, a natural event, a strike, or an act of government. If such an event lasts more than 30 days, either side may end the agreement and you are refunded for any period paid for and not delivered.

16. Changes to these terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service, and give at least 30 days' notice before a change that reduces what you get. Continued use of the Service after changes constitutes acceptance of the updated Terms. If you do not accept them, you may cancel and be refunded for the period you paid for and will not use.

17. Governing law and disputes

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Bangalore, India. Please write to us first — almost everything is settled faster by email than by anyone's lawyer.

18. The rest of the agreement

• These Terms, together with the Privacy, Refund and Shipping policies, are the whole agreement between us.
• If one clause turns out to be unenforceable, the rest still stands.
• Not enforcing something once does not give it up for good.
• You may not transfer this agreement without our consent. We may transfer it as part of a sale of the business, having told you.

19. Contact

If you have any questions about these Terms, please contact us at support@sop3a.com, or use the Contact page.